Kathmandu. The number of people filing complaints on the hotline service 911510 launched by the Ministry of Energy, Water Resources and Irrigation has been significant. The ministry has informed that the hotline service launched to resolve problems such as delay in work, power cuts without notice, unavailability of meters, transformer burns, irregular meter readings and unnecessary hassle has become effective.
Minister for Energy, Water Resources and Irrigation Deepak Khadka also directed that the complaints received by the people on the hotline be addressed as soon as possible. Ram Krishna Poudel, who works on the hotline service, said that he has been informing the heads of the concerned offices and distribution centers as soon as the complaints are received and resolving the problems.
He said that 1,902 complaints were registered on the hotline in the month of Falgun alone. According to him, more than a thousand complaints have been received in the month of Chaitra. Among the complaints received on the hotline, the most common are issues such as transformer burning, fallen poles, interruptions in power supply, and low voltage.
In addition to the phone, service recipients have been complaining through digital means such as Facebook and Viber. The highest number of complaints have come from Bagmati and Madhesh provinces. Ek Bahadur Maharjan, who works on the hotline, informed that additional manpower has been mobilized to address complaints. With the provision to complain directly to the ministry, delays in district offices have been reduced.
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